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Your privacy matters. So does our policy.
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Read BLACCLOTUS's Privacy Policy to understand how we collect, use, and protect your data while ensuring a secure shopping experience.
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BLACCLOTUS Privacy Policy Effective Date: 13th March 2025 At BLACCLOTUS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our brand. By using our website, you consent to the data practices described in this policy. --- 1. INFORMATION WE COLLECT We collect personal and non-personal information when you use our services, including but not limited to: A. Personal Information (Provided by You)** - Name, email address, phone number - Shipping and billing addresses - Payment details (processed securely through third-party payment processors) - Account login details (if applicable) - Any information provided through customer service inquiries or surveys B. Automatic Information (Collected via Website Usage)** - IP address, device type, browser type - Location data (if enabled) - Pages visited, time spent, and actions taken on our website - Cookies and tracking technologies (see Section 5) --- 2. HOW WE USE YOUR INFORMATION We use the collected information for the following purposes: - **Order Processing:** To fulfill and ship orders, process payments, and provide customer support. - **Marketing & Communication:** To send promotions, new product updates, and exclusive offers (with your consent). - **Security & Fraud Prevention:** To detect and prevent fraudulent activity, unauthorized access, and other security issues. - **Website Improvement:** To enhance user experience, analyze trends, and develop new features. - **Legal Compliance:** To comply with applicable laws, regulations, and legal obligations. --- 3. HOW WE SHARE YOUR INFORMATION We DO NOT sell, trade, or rent your personal data. However, we may share information with: - **Third-Party Service Providers:** Payment processors, shipping partners, email marketing platforms, and analytics tools (they are required to protect your data). - **Legal Authorities:** If required by law, court order, or to protect our legal rights. - **Business Transfers:** In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. --- 4. DATA SECURITY & PROTECTION We implement strict security measures to safeguard your personal data, including: ✔ SSL encryption for data transmission ✔ Restricted access to sensitive data ✔ Secure payment gateways (we **do not store** payment information) However, while we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure. You use our website at your own risk. --- 5. COOKIES & TRACKING TECHNOLOGIES We use cookies and similar tracking technologies to: - Enhance website functionality and user experience - Analyze traffic and behavior - Deliver personalized content and advertisements You can control or disable cookies through your browser settings. However, doing so may affect website functionality. --- 6. YOUR RIGHTS & CHOICES You have the right to: - **Access & Request Your Data** – Receive a copy of your personal information. - **Correct or Update Information** – Edit your details if incorrect. - **Opt-Out of Marketing Emails** – Unsubscribe via the link in our emails. Request Data Deletion – In certain cases, you can request that we delete your personal data, subject to legal obligations. To exercise any of these rights, contact us at support@blacclotus.com. --- 7. THIRD-PARTY LINKS & SERVICES Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Please review their policies before providing personal data. 8. POLICY UPDATES & CHANGES We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of any updates. 9. CONTACT US For any questions or concerns regarding this Privacy Policy, please contact us at: Email: support@blacclotus.com
BLACCLOTUS RETURN POLICY Effective Date 13th March 2025 At BLACCLOTUS we stand by the quality of our products and your satisfaction is our priority Our return policy is strict and clear Please read carefully before making a purchase 1. ELIGIBILITY FOR RETURNS We accept returns only under the following conditions The item must be unworn unused and in its original packaging All tags labels and accessories must be intact Returns must be initiated within 7 days of delivery We do not accept returns on sale items final clearance items or customized products If the above conditions are not met the return will be refused and the item will be sent back at your expense 2. NON RETURNABLE ITEMS The following items are not eligible for return Items that have been worn washed or altered in any way Products without their original tags or packaging Sale and discounted items all sales are final Limited edition or exclusive drops 3. RETURN PROCESS To initiate a return you must follow these steps 1 Contact our support team at support@blacclotus.com within 7 days of receiving your order with your order number and reason for return 2 If your return is approved you will receive return instructions and a return address 3 You are responsible for return shipping costs we do not provide prepaid return labels 4. Once we receive and inspect the returned item please allow up to 10 business days for processing 5. If approved a store credit or exchange will be issued we do not offer refunds 4. DAMAGED OR DEFECTIVE ITEMS If you receive a damaged or defective item you must report it within 48 hours of delivery by contacting support@blacclotus.com with photos of the defect Failure to report within this timeframe will void any claim for replacement 5. ORDER CANCELLATIONS & EXCHANGES Order Cancellations We do not accept cancellations once an order has been placed Exchanges Exchanges are only allowed if the item is defective or an incorrect item was received 6. POLICY UPDATES BLACCLOTUS reserves the right to update or modify this return policy at any time without prior notice Any changes will be posted on this page and apply to all future purchases 7. CONTACT US For any return inquiries please contact us at Email support@blacclotus.com
BLACCLOTUS Privacy Policy Effective Date: 13th March 2025 At BLACCLOTUS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our brand. By using our website, you consent to the data practices described in this policy. --- 1. INFORMATION WE COLLECT We collect personal and non-personal information when you use our services, including but not limited to: A. Personal Information (Provided by You)** - Name, email address, phone number - Shipping and billing addresses - Payment details (processed securely through third-party payment processors) - Account login details (if applicable) - Any information provided through customer service inquiries or surveys B. Automatic Information (Collected via Website Usage)** - IP address, device type, browser type - Location data (if enabled) - Pages visited, time spent, and actions taken on our website - Cookies and tracking technologies (see Section 5) --- 2. HOW WE USE YOUR INFORMATION We use the collected information for the following purposes: - **Order Processing:** To fulfill and ship orders, process payments, and provide customer support. - **Marketing & Communication:** To send promotions, new product updates, and exclusive offers (with your consent). - **Security & Fraud Prevention:** To detect and prevent fraudulent activity, unauthorized access, and other security issues. - **Website Improvement:** To enhance user experience, analyze trends, and develop new features. - **Legal Compliance:** To comply with applicable laws, regulations, and legal obligations. --- 3. HOW WE SHARE YOUR INFORMATION We DO NOT sell, trade, or rent your personal data. However, we may share information with: - **Third-Party Service Providers:** Payment processors, shipping partners, email marketing platforms, and analytics tools (they are required to protect your data). - **Legal Authorities:** If required by law, court order, or to protect our legal rights. - **Business Transfers:** In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. --- 4. DATA SECURITY & PROTECTION We implement strict security measures to safeguard your personal data, including: ✔ SSL encryption for data transmission ✔ Restricted access to sensitive data ✔ Secure payment gateways (we **do not store** payment information) However, while we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure. You use our website at your own risk. --- 5. COOKIES & TRACKING TECHNOLOGIES We use cookies and similar tracking technologies to: - Enhance website functionality and user experience - Analyze traffic and behavior - Deliver personalized content and advertisements You can control or disable cookies through your browser settings. However, doing so may affect website functionality. --- 6. YOUR RIGHTS & CHOICES You have the right to: - **Access & Request Your Data** – Receive a copy of your personal information. - **Correct or Update Information** – Edit your details if incorrect. - **Opt-Out of Marketing Emails** – Unsubscribe via the link in our emails. Request Data Deletion – In certain cases, you can request that we delete your personal data, subject to legal obligations. To exercise any of these rights, contact us at support@blacclotus.com. --- 7. THIRD-PARTY LINKS & SERVICES Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Please review their policies before providing personal data. 8. POLICY UPDATES & CHANGES We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of any updates. 9. CONTACT US For any questions or concerns regarding this Privacy Policy, please contact us at: Email: support@blacclotus.com
BLACCLOTUS RETURN POLICY Effective Date 13th March 2025 At BLACCLOTUS we stand by the quality of our products and your satisfaction is our priority Our return policy is strict and clear Please read carefully before making a purchase 1. ELIGIBILITY FOR RETURNS We accept returns only under the following conditions The item must be unworn unused and in its original packaging All tags labels and accessories must be intact Returns must be initiated within 7 days of delivery We do not accept returns on sale items final clearance items or customized products If the above conditions are not met the return will be refused and the item will be sent back at your expense 2. NON RETURNABLE ITEMS The following items are not eligible for return Items that have been worn washed or altered in any way Products without their original tags or packaging Sale and discounted items all sales are final Limited edition or exclusive drops 3. RETURN PROCESS To initiate a return you must follow these steps 1 Contact our support team at support@blacclotus.com within 7 days of receiving your order with your order number and reason for return 2 If your return is approved you will receive return instructions and a return address 3 You are responsible for return shipping costs we do not provide prepaid return labels 4. Once we receive and inspect the returned item please allow up to 10 business days for processing 5. If approved a store credit or exchange will be issued we do not offer refunds 4. DAMAGED OR DEFECTIVE ITEMS If you receive a damaged or defective item you must report it within 48 hours of delivery by contacting support@blacclotus.com with photos of the defect Failure to report within this timeframe will void any claim for replacement 5. ORDER CANCELLATIONS & EXCHANGES Order Cancellations We do not accept cancellations once an order has been placed Exchanges Exchanges are only allowed if the item is defective or an incorrect item was received 6. POLICY UPDATES BLACCLOTUS reserves the right to update or modify this return policy at any time without prior notice Any changes will be posted on this page and apply to all future purchases 7. CONTACT US For any return inquiries please contact us at Email support@blacclotus.com
